Refund policy
We designed the free plan so you never have to pay to find out whether WritWork is real: it previews genuine, verifiable city records — delayed and capped, but checkable against the city line by line. Test it for as long as you like before spending anything.
First charge — 14-day money back
If you upgrade to Pro ($99/mo) and it isn't what you expected, email us within 14 days of your first charge and we'll refund it in full. No form, no questions beyond what helps us improve.
Renewals
Renewal charges are not refunded, because you can cancel any time from Settings in two clicks and keep Pro access until the end of the period you paid for. If a renewal charged when you had already tried to cancel, or you were billed in error, tell us and we'll make it right — billing mistakes are always refunded.
Outages and data problems
If the service is down or a city feed is broken for a significant part of a billing period, contact us — we'll credit or refund that period at our discretion, erring on your side.
To request a refund, email support@writwork.app from your account email, or call 888.495.6935. Refunds are returned to the original payment method, typically within 5–10 business days.